United Digestive has announced a partnership with eClinicalWorks, to use healow Genie, its AI-powered contact center solution that works with any EHR, in its practices.
This new system will allow patients to access important health information anytime through text, chatbot, or voice call. The AI medical receptionist can help schedule appointments, process bill payments, and manage medication refills or referral requests.
“Our team looks forward to the improvements that healow Genie will bring to our call center’s efficiency,” said Dr. Neal C. Patel, CEO of United Digestive. “With over a million patient calls each year, we believe this technology will help us provide even better care.”
United Digestive is a provider of gastroenterology services in the Southeast, with partner practices across Georgia, Florida, North Carolina, and South Carolina.
The healow Genie AI medical receptionist aims to make healthcare more accessible and enhance communication with patients. It provides 24/7 support and manages appointments to give quick and accurate information. Features include patient self-service, an intelligent assistant, after-hours automation, and interactive campaigns.